FAQs – Rageism Beauty

Shipping & Delivery

We offer free shipping on Australian orders over $100.

For Australian orders under $100, any applicable shipping cost will be shown at checkout.

International shipping is available at a flat rate of AUD $20 per order. International customers are responsible for any customs duties, taxes or other charges that may apply when their order arrives.

We deliver Australia-wide and also ship internationally.

Australian orders are sent with Australia Post Express Post. International delivery availability and timeframes may vary depending on your destination.

We know you’re excited to receive your Rageism Beauty order!

Free Shipping: Please allow up to 10–15 business days for your order to arrive.

All Other Shipping: Orders are generally processed within 1–2 business days. Once dispatched, Australia Post delivery can take approximately 5–6 business days, depending on your location.

Once your parcel has been handed to Australia Post, delivery timeframes are outside our control. During busy periods or due to circumstances affecting the postal network, delays may occasionally occur.

You’ll receive tracking details so you can follow your parcel’s journey to you.

Once your order has been dispatched, we'll send you an email with your tracking details so you can follow its progress.

If you haven't received your tracking email, check your junk or spam folder first. If you still can't find it, get in touch with our team and we'll be happy to help.

Orders

Yes. Once your order has been successfully placed, you'll receive an order confirmation by email with the details of your purchase.

We'll send you another notification once your order has been dispatched.

Once your order has been placed and entered into our system, we’re unable to make changes or cancel it.

Our orders move quickly into processing so we can get them on their way to you as soon as possible. This means we’re unable to change products, shades, delivery details or cancel an order once it has been submitted.

Please take a moment to double-check your order and delivery details before completing your purchase.

First, check your junk or spam folder and make sure the email address entered at checkout is correct.

If you still can't find your confirmation, contact our customer care team and we'll check your order for you.

Returns & Exchanges

We want you to feel confident when shopping with Rageism Beauty.

If your purchase isn’t right for you, please contact our Customer Care team within 14 days of receiving your order.

Please include your order number and the item you would like to return or exchange. Our team will provide instructions on how to return your product.

Please do not return products without contacting us first.

Once your returned goods have been received and confirmed as eligible under our Returns Policy, your refund or exchange will be processed.

IMPORTANT: Please allow up to 30 days from the date we receive your returned goods for your refund to be processed.

All returns and refunds are subject to the conditions outlined in our full Returns Policy.

We know choosing makeup online isn't always easy.

If your shade isn't quite right, get in touch with our customer care team and we'll help you find a better match and organise an eligible exchange under our Satisfaction Guarantee.

You can also use our online shade matching tools before purchasing to help find your perfect match.

Once we receive your returned goods back at Rageism Beauty.

Exchanges are generally processed within 7 business days of receiving your returned goods.

Refunds may take up to 30 days from the date we receive your returned goods to be processed.

Refunds will be returned to your original payment method. Your bank or payment provider may require additional time for the funds to appear in your account.

Payments & Accounts

No. You can place an order without creating a customer account.

Creating an account can make future shopping easier and allows you to view and manage your order history.

Yes. Payments are processed securely through Shopify's checkout and approved payment providers.

Your payment information is handled using industry-standard security measures designed to protect your personal and payment details throughout checkout.

Product Help

Our online shade matching tool is designed to help you find the best match for your skin.

You can match against a foundation you already use or answer a few simple questions to receive a personalised shade recommendation.

If you're still unsure, get in touch with our team before ordering and we'll be happy to help.

Absolutely. If you have questions about shades, ingredients, application or which Rageism Beauty product is right for you, get in touch with our customer care team.

We recommend contacting us before placing your order if you're unsure about a product or shade so we can help you choose with confidence.

Our Customer Care team is here to help.

We aim to respond to all enquiries as quickly as possible. Please allow up to 5 business days, Monday to Friday, for a response.

During busy periods, sales and public holidays, response times may be longer.

To help us respond as quickly as possible, please avoid sending multiple messages about the same enquiry, as this may cause further delays.

Thank you for your patience; we’ll be in touch as soon as we can.